Return and Refund Policy

Last Updated: April 12, 2025

Thank you for shopping at LBBFS Store. We want to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we're here to help.

Returns

• You have 30 calendar days to initiate a return for an item from the date you received it.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all original tags attached.
• You must have the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us first at:

• Email: [email protected]

Please include your order number and the reason for your return in your email. We will provide you with instructions on how and where to send your return package. Do not send items back without contacting us first.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Gift cards
• Downloadable software products
• Sale items, personalized items

Please check the product description or contact us if you are unsure whether your item is eligible for return.

Refunds

• Once we receive your returned item, we will inspect it and notify you that we have received it.
• We will immediately notify you of the status of your refund after inspecting the item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5 business days).

Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a damaged, defective, or incorrect item).
• Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable and charged separately) may be deducted from your refund.
• If the return is due to our error (damaged, defective, incorrect item), please contact us immediately at [email protected]. We will provide instructions and arrange for return shipping at our expense or offer an alternative solution.

Exchanges

We do not offer direct exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged or Incorrect Items

• If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately at [email protected] within 7 days of receiving the item.
• Please provide your order number and photos of the damaged or incorrect item.
• We will work with you to resolve the issue promptly, which may include providing a replacement, a refund, or arranging for return shipping at our expense.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: [email protected]
• Phone: +1 559 508 1710